CUSTOMER SERVICE: “I was a Yankee raised to be terrified of The South. But I love its friendliness and charm. And also the fact that black and white people know each other as people. For another thing, you can get grits for breakfast in the South. In the Deep South, I was happily surprised to find that you get grits whether you order them or not. And what has surprised YOU, friends, good and bad, in the realm of customer service?”