July 26, 2006

ANOTHER NON-HELLISH CUSTOMER SERVICE EXPERIENCE: Installed a new wireless router, and had some trouble getting it to talk to the modem. BellSouth customer service was nice, but told me it was a Linksys issue. Talked to the Linksys guy — he said his name was “Joe” but he was somewhere in India, I think — and though it took a while we figured it out. He seemed pathetically relieved that I just went through the steps politely and didn’t yell at him.

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