MY COMPLAINT ABOUT BELLSOUTH last night has gotten this response from Rand Simberg.

Maybe I should switch to Knology. The thing is, they’ve been very responsive in the past, but this time it’s like everything goes into a black hole.

UPDATE: Well, there’s a guy out there now, though they were supposed to call me before he showed up and nobody did.

ANOTHER UPDATE: Fixed now. The guy was, as always, nice and competent. But the online repair form seems not to have worked at all; the whole thing was in response to my phoning the robots last night, not to my online repair request from the day before.