July 24, 2002

DELLWATCH: After being promised a callback from Dell within two hours last night (never happened), and a technician today (nope) I’m pretty down on Dell. But Dan Hartung emails that my experience is unusual:

Dell guy a no-show? THAT’S unusual, in my experience. Make sure you let them know — they contract the service out and there will definitely be a consequence.

I don’t know what to say about the call. They’ve always called me back, generally well before I expect it.

In my experience, the only company that’s had better support was (defunct) Zenith laptops (and I worked on that support desk!).

Well, maybe their local contractor, BancTec, is just no good. Or maybe somebody died suddenly or something. But I’m pretty disappointed with Dell. I had better luck with my old eMachine.

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