July 10, 2002

AMERICA WEST UPDATE: Robin Roberts emails:

I think that the item you refer to re: America West tossing off a

passenger who joked about drunk pilots shows something I’ve noted

before. That airlines are treating their own customer service failures

as “air rage” incidents. How many businesses can deal with upset

customers by criminalizing them?

Absolutely. And this, of course, makes a mockery of security and antiterrorism.

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