WHY IS AIR TRAVEL THE OBJECT OF SO MANY COMPLAINTS? “Not too long ago, flying could be a relatively pleasant experience, but executives focused on cutting costs have stripped away everything flyers associated with luxury or even dignity. Food, baggage handling, boarding in a logical manner: Things once taken for granted now must be paid for or done without. Flights are more crowded than they’ve been since World War II, when they were carrying troops.”
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