“ANSWERED” IS A FAR CRY FROM “HANDLED”: New Orleans Using AI to to Make Sure 911 Calls are Answered is a Good Thing… Isn’t It? “They system, of course, isn’t perfect. It had difficulty during training with accents, intonation and inflection. The New Orleans folks say they’ve worked on that and ironed out the bugs. But with AI, other possibilities can come into play that might delay a response.”

I’ve found AI helpful in all kinds of ways, but for customer service or tech calls, it’s usually an aggravating time-waster at best.