CUSTOMER SERVICE: Customers share stories after $12 billion lawsuit accuses CenturyLink of defrauding them.

It is being brought by a former employee, who is describing herself as a whistleblower.

Attorney Mark Geragos is representing the plaintiff in the case. The lawsuit calls it “frighteningly” similar to the Wells Fargo Bank scandal.

Experts say to check statements to see if anything looks out of the ordinary. If it does, contact the Denver Better Business Bureau or the firm that filed the lawsuit.

In January, the Denver Better Business Bureau issued a warning about CenturyLink, saying it had identified a pattern of complaints against the company.

The BBB said some customers claimed they are charged more than the price they agreed to pay when signing up for service, and that they don’t receive the speed and quality that is promised by sales representatives.

“Really take a look at those line items and really understand what you are being charged for,” said Krista Ferndelli, a spokeswoman with the Denver’s Better Business Bureau.

I can’t speak to the merits of this particular case, however…

My personal experience with CenturyLink was so bad that it was the deciding factor in getting rid of our land line — which by that point hadn’t had a phone plugged into it for years, and was kept live only in case of emergency.