THE PROBLEM WITH PROFILING: “There just aren’t enough smart people with the desire to work a screener’s job in the US.” And it’s hard to imagine the current batch doing a decent job if given more discretion.

UPDATE: More from Jules Crittenden: “I understand that in the case of TSA, we are putting a lot of pressure on them to perform, and they have to deal with huge volumes of people who are often tired or stressed. However, there is no excuse for a lack of professionalism and some common-sense standards in one of the government’s more intrusive interactions with a largely law-abiding and compliant public. If TSA doesn’t already have an aggressive program to monitor and address professionalism and standards, it should start one. Nearly a decade in, if incidents like this are happening, I’d suggest they need an aggressive program to monitor and address the professionalism of whoever is supposed to be monitoring and addressing the professionalism in the first place.”