May 28, 2007
MUCH BETTER THAN MY EXPERIENCE WITH DELTA: I flew home yesterday, via American. Like Delta, they wound up with no airplane. Unlike Delta, instead of giving us a runaround, they sent the captain of the plane out to tell us what was going on, managed to find us another airplane, and got me to Knoxville only a little more than half an hour late. I don't know if American is typically better, but in terms of making the effort, and showing sympathy and good cheer rather than sadistic glee, the American folks were way ahead.